We are so glad you decided to order from Big River Wholesale! Your order means so much to us!
Orders are usually processed in 2 - 5 business days. We ship Fed Ex Ground residential unless directed to ship via another method. (When requested, we can ship via Priority Mail to all U.S.A. domestic, and U.S.A. territories. Other postal services are not available.) UPS Ground deliveries take 3 - 6 business days. A $2.50 handling charge will be added to each order unless we are shipping back orders. We will add the cost of shipping to each order. (Note: If shipping residential, Ground will add $1.25 per package in metro areas and $1.50 per package rural) ****NOTE**** The freight calculator will not calculate freight on orders over 150 lbs. Freight on these orders will be calculated and added before the shippment leaves our location.
The freight calculator will not calculate freight charges for packages shipping outside of the continental U.S.A. The charges indicated will not be correct and we will have to calculate and charge this freight separately. Feel free to call (901) 692-9760 for freight information on these orders or contact us by email.
Return Policy:
Big River Wholesale strives to provide quality product at great wholesale prices. If, for some reason, the product is defective or damaged Big River Wholesale will replace it, or credit you for the product. The product must be returned to Big River Wholesale. This must be pre-arranged. You must have an RGO (Returned Goods Order Number) from Big River Wholesale. To arrange for an RGO, please call toll free: 866-950-5961.
If you wish to return products because they are no longer needed, Big River Wholesale will be happy to help within ninety days of your purchase. The goods must be returned in original condition. We have a 20% restocking fee and you will be responsible for all freight charges.
